FAQ

How long will my order take?

Orders are typically processed within 1–2 business days. Once shipped, standard delivery takes 3–5 business days. You’ll receive a tracking number by email as soon as your order is on its way.

How much is shipping?

Standard shipping is $5.99 on orders under $50 — and FREE on all orders over $50. In a hurry? Expedited shipping is available for $14.99 (about 2–3 business days).

How do I track my order?

Check your email for the tracking number we sent when your order shipped. Just click it to follow your package’s journey.

What if my order arrives damaged or isn’t what I ordered?

We’re so sorry — let’s make it right. Email us within 7 days of delivery with a photo at hello@halograced.com and we’ll send a replacement or full refund, no questions asked.

Can I return or exchange an item?

Yes! We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. To start a return, email us at hello@halograced.com with your order number and reason. We’re happy to exchange for a different size or style where available. Please note: personalized or custom items can’t be returned unless they arrive damaged or defective.

What payment methods do you accept?

We accept all major credit and debit cards at checkout, in a secure, encrypted payment process.

How do I contact you?

Email us anytime at hello@halograced.com or call 1-856-944-1159, Monday–Saturday, 10am–2pm Eastern. A real person from the Halograced team will get back to you within 1–2 business days.

Thank you for supporting a small, faith-rooted business. It means the world to us. 🙏